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Ordering FAQ

How to apply for an account

You may apply for an account by filling out our online form.  We will need the tax id/reseller number if you do business within the United States.  Outside the US, you may answer ‘N/A’ in this field.  Your account will be reviewed within one business day, and upon approval you will be able to log in and view the wholesale processing.

By purchasing from us, you agree to abide by the terms and conditions.

Methods of placing an order

The quickest way is to use our website to place your order.  You may also place your order by phone by calling 1(616)275-1176 between the hours of 9:00am-4:00pm EST.

Purchase orders can be emailed to support@moonlightmysteriesws.com.  You may also generate a purchase order on our website by choosing that as the payment method when checking out.  The system will prompt you for a purchase order number, which you may provide for your own reference. 

If you are submitting a purchase order for the first time, please call us first to securely place your payment information on file.

Payment Methods

We accept all major credit cards, bank drafts and Paypal.  We are not offering net term accounts at this time.

Shipping

Shipments can be sent by UPS Ground or the United States Postal Service within the United States.  Internationally, we ship via the United States Postal Service.  Customs fees, VAT and tariffs are the responsibility of the buyer.

We ship from Caledonia, Michigan USA. 

Printed Catalogs

To request a catalog, send an email and we’ll have a catalog sent the next business day.

Additional Resources

We have available spreadsheet price lists and product data, as well as photography.  Please send us an email after registering your account, and we’ll have that sent to you.